Managed Network and Maintenence Support
NETWORK MAINTENANCE SUPPORT SERVICE
In the realm of Business IT Support Services, we take pride in being more than just technical assistance. At Mark Solutions, we're your trusted partners, readily available to address hardware failures and ensure seamless software updates for you. With a range of Service Level Agreements (SLAs) designed to accommodate diverse needs and budgets, we customise solutions that fit your specific requirements.
Our comprehensive Maintenance Support Service ensures your peace of mind. We routinely back up your configurations, and when new hardware is introduced, we swiftly restore them, guaranteeing uninterrupted service. It’s our commitment to excellence in Business IT Support Services that sets us apart. Choose Mark Solutions for reliable, tailored solutions to enhance your IT infrastructure and drive your business forward.
PRO-ACTIVE SERVICE
Our service extends beyond merely offering the Network Maintenance Support Service. We oversee the entire hardware replacement process as part of our support or managed IT support service. When software updates are required, we schedule a time that will least impact your operations, applying and testing updates to ensure minimal disruption.
With extensive technical knowledge and experience, including expertise in Cisco & Juniper Networks, we offer:
Flexible services and pricing plans
Commitment to outstanding service
Fast response and turnaround times
Onsite Engineers & Remote Assistance
Pre-Emptive Service
PRE-EMPTIVE SERVICE
At Mark Solutions, we adopt a ‘prevention is better than cure’ approach. Therefore, our IT Network Support services include 24×7 monitoring. This allows us to track changes in network behavior and act accordingly to prevent potential issues. In the past, we’ve identified and mitigated network attacks, hardware failures, and software vulnerabilities before they impacted operations.
Most organizations don’t have the time, resources, or expertise to monitor their network and detect potential issues. Nor can they afford prolonged downtime. By allowing Mark Solutions to manage your network, you can rest assured that the risk of major network or security problems is significantly reduced. With our comprehensive IT Network Support, you can focus on growing your business.
WHAT OUR SERVICE OFFERS YOU:
FLEXIBLE
Customized packages and a variety of SLAs to meet your unique needs. Our services go beyond Cisco to provide diverse support options.
FULL SERVICE
Complete Network & Security support, including issue management and proactive monitoring.
PEACE OF MIND
Our team of fully qualified Cisco, Juniper, CCIE, and JNCIE Engineers brings a ‘can-do’ attitude to all tasks, providing trustworthy support for your network.
PRO-ACTIVE
Personalized SLA with system monitoring & performance reporting, customized to the needs of your business.
RELIABLE
Quality of Service (QoS) enabled networks designed for resilience, ensuring critical applications consistently perform at their best.
KNOWLEDGEABLE
Real-world experience with Cisco Security, Routing & Switching protocols, including BGP, OSPF, EIGRP, RIP, and STP, among others.
